Sinergify, developed by Grazitti Interactive, is a connector that seamlessly integrates Salesforce, Zendesk, and Jira. Launched in 2008 and headquartered in Sunnyvale, CA, it bridges the gap between customer-facing teams (like sales and support) and back‑end teams (like development and engineering)
Its core strengths include:
- Real-time, bidirectional synchronization of standard and custom objects, as well as comments and attachments.
- Compatibility with various Jira editions (Cloud & on‑premises) and Salesforce environments (Classic & Lightning)
- AI‑enabled automation through integration with tools like Salesforce’s Agentforce for intelligent recommendations and workflow automation.
- Strong security and compliance, including GDPR, HIPAA, multilingual support, and no-code customization.
✅ What Users Appreciate
Seamless Data Flow
On Salesforce Ben, one reviewer noted:
“The advantage of going through all setup details… you can choose exactly how synchronization … happens, to the smallest detail.”
Excellent Support
The same review praised support:
“The Sinergify support team has stellar customer reviews … your question will certainly be answered in no time at all – available in up to 18 languages.”
High Customer Satisfaction
Sinergify boasts impressive survey figures:
- 75% say case SLAs improved
- 80% rate user‑friendliness as 5⭐
- 95% affirm accuracy and timeliness of data sync.
Enthusiastic Testimonials
A distributor on Business for Home gave it a perfect rating:
“Sinergify es una oportunidad increíble para generar ingresos de forma sencilla y accesible… la empresa se está construyendo sobre una base sólida de liderazgo con ética y congruencia… un modelo innovador que combina bienestar, negocio y tecnología”
❗ What Could Be Improved
Learning Curve & Configuration Complexity
Multiple setup steps may overwhelm less technical teams—though documentation and knowledge base aim to mitigate this.
Pricing Transparency
Base pricing starts around $2.50/user/month, but actual cost depends on implementation specifics—a custom quote is required.
Limited Independent Reviews
Sinergify’s presence on platforms like G2 is modest, with only a few user reviews (e.g., one 4★ and one 5★ from 2022)
👍 Pros & 👎 Cons of Becoming a Member
| ✅ Pros | ❌ Cons |
|---|---|
| Seamless Salesforce–Jira integration with real‑time sync of custom and standard objects | Potential complexity in setup and configuration, especially for non-technical teams |
| Strong customer support available in up to 18 languages with fast response times | Pricing varies, requiring personalized quotes beyond base rate |
| Proven case resolution improvements and efficiency gains | Limited public reviews, making independent verification harder |
| AI-powered workflow automation via Agentforce integration | Some features may be overkill if only light integration is needed |
🗣 Member Feedback Snapshots
From AppExchange / Salesforce Ben:
“The support team has stellar customer reviews… available in up to 18 languages.”
From Business for Home:
“Sinergify es una oportunidad increíble… un modelo innovador que combina bienestar, negocio y tecnología…”
From G2 (2022 reviews):
“Struggle end between Jira and salesforce… it reduces the effort while integrating Jira with Salesforce.”
📝 Final Verdict
Sinergify is clearly a robust choice for businesses using both Salesforce and Jira who want deep integration, improved collaboration, and automation. It excels in:
- Cross-team alignment through instant data flow,
- Support and documentation, and
- Efficiency gains, as evidenced by user satisfaction surveys.
However, evaluating it realistically means:
- Preparing for a setup learning curve,
- Seeking custom pricing, and
- Looking for unbiased reviews or conducting your own pilot.
If your organization values streamlined workflows, AI assistance, and enterprise-grade support—and you’re willing to invest in implementation—Sinergify appears to offer strong value. For a lighter or less technical integration, you might explore simpler alternatives or additional connectors.
🎯 Bottom Line
Sinergify World is a powerful, enterprise-ready connector that delivers seamless Salesforce–Jira integration, backed by strong support, AI tools, and real member success. With a balanced evaluation of pros and cons, organizations can decide if Sinergify aligns with their scale, technical capacity, and business goals.